If you want to give Psychological First Aid to survivors, remember to ASSIST:
Approach the individual.
Introduce yourself and state any organization you would possibly be affiliated with.
Be polite and professional—remember to mention please and many thanks .
Find a secure , private place to speak if possible.
Stabilize their emotions.
Communicate during a calm, warm tone. The person could be in shock, so you’ll got to repeat yourself sometimes .
Offer to guide them through some grounding exercises, like taking slow, deep breaths.
Ask for permission before you hug or touch them.
Serve their needs.
Ask the person what they have . Don’t assume what their priorities are.
If they don’t know what they have , offer practical support, like a blanket or water.
Help them find any missing relations or friends.
Inform them of the facts.
Give them concrete information about the incident and any relief efforts under way.
Don’t make false promises. Avoid generalizations like “everything are going to be okay.”
Be honest if you don’t know the solution to an issue .
Support their story.
Respect the person’s privacy. Don’t pressure them into recounting their trauma or sharing personal details.
Allow the person to assign whatever spiritual or religious meaning they want toward the crisis.
Let them cry or go silent if they have to.
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Turn them toward further services.
Direct survivors to the closest relief station. don’t force them if they’re not able to move yet.
Give them written contact information for long-term services, like trauma counseling.
Remember children may have extra direction and care.